Privacy
Last updated
This page covers the getjindo.com website: what it collects, why, where it goes, how long it is kept and how to have it deleted. Jindo is made by Iser Labs, which runs this site and reads what you send.
What the Talk to us form collects
- Whether you run a contracting business or an agency.
- Your name and mobile phone number, and your email address if you give one.
- How many people are on your crew, or how many client accounts you manage.
- Whether you ticked the box that lets us text you, and when. If you did, reply STOP to any text to opt out or HELP for help. Message frequency varies, and message and data rates may apply.
- Where your first visit came from, as described under "Which ad or link brought you".
We use it to contact you about your request, usually by phone. We don't add you to a newsletter and we don't sell it.
Where it goes
- Your request goes to Jindo Leads, our own lead tracking product, which is run by Iser Labs. A person at Iser Labs reads it and replies.
- Texts and calls about your request go through Twilio, our phone and text provider. That includes the alert to the owner, and the confirmation text if you ticked the box and it is turned on. If a call goes unanswered, Twilio records a voicemail and turns it into text.
- If Jindo Leads can't take it right away, the site keeps it in a queue at our hosting provider, Vercel, for up to 7 days and keeps trying. If it can't be delivered that way, or is about to leave the queue after 7 days, it is emailed to the Iser Labs team inbox, through our email provider Resend, so a person can enter it by hand.
- The site is hosted on Vercel. When something breaks, our error reports go to Sentry without your name, phone number, email or message.
Spam protection: Cloudflare Turnstile
When you start filling in the form, the page loads Cloudflare Turnstile to check that a person is sending it. Nothing from Cloudflare loads before then. To make the check, Cloudflare sees your IP address and some details about your browser. When you send the form, our server asks Cloudflare to confirm the check and passes on your IP address to do so. Our server also uses your IP address for a moment to limit how often a form can be sent. It is not saved with your request.
Which ad or link brought you
On your first visit, the site saves a small note in your browser's local storage (not a cookie) so we can tell which ads and links lead to real conversations. The note holds:
- the page you landed on, without anything after the ? in its address
- the website that sent you, as its domain only
- any campaign tags in the link (utm_source, utm_medium, utm_campaign, utm_content and utm_term)
- Google Ads click IDs in the link (gclid, gbraid or wbraid), unless Global Privacy Control is on
The note is kept for 90 days, and after that the site ignores it. It holds nothing you typed. If you send the form, the note goes with it. You can remove it at any time by clearing this site's data in your browser.
Measuring ads with your contact details
To measure which ads lead to real customers, we may send Google results about your request in three ways. If you came from an ad, we may send the ad click ID with the result. If you called, we may send your phone number and the time the call started so Google can match it to the ad. If you have neither, we may turn your phone number or email into a scrambled code (a hash) and match it with Google. We skip all of this for visitors who send the Global Privacy Control signal.
Analytics: Google Analytics
The site can use Google Analytics to count visits. It only runs when we have turned it on and your browser's Global Privacy Control signal is off. It loads after the page has finished loading and sets Google Analytics cookies. For each page you view, it sends Google the full address of the page, including anything after the ? (such as campaign tags or an ad click ID), along with the usual details your browser shares. When you send the form, it records only that a form was sent, never what you typed. Its advertising features are turned off.
Global Privacy Control
If your browser sends the Global Privacy Control signal, the site:
- never loads Google Analytics (the page checks your browser's signal itself)
- never saves or sends ad click IDs, and removes them from the page address
- notes with your request that the signal was on
Our server also removes click IDs from any request that arrives with the signal.
How long it is kept
- Requests in Jindo Leads: 12 months, then deleted.
- A request waiting in the delivery queue: up to 7 days.
- An emailed copy (only sent when a request could not be delivered): it goes to the Iser Labs team inbox, and our staff delete it by hand once the request is entered in Jindo Leads. Our email provider, Resend, also keeps its own log of sent mail for its standard retention period.
- The note in your browser: 90 days.
Seeing, correcting or deleting what we have
Email hello@iserlabs.com and tell us what you would like us to do. Include the phone number you gave us so we can find your request. The same address is the place for any other question about this page.